Motel policies

When the reservation process has been completed, rooms are held for your exclusive occupation in our computerised reservation system.

The booking of accommodation is a contract between our two parties. Auto Lodge Motel agrees to provide the accommodation and services described and agreed. The guest undertakes to pay for the accommodation booked and services used unless it has been cancelled by them in accordance with Auto Lodge Motel’s cancellation policy (see below).

Due to the size of the motel, late cancellations or no-shows significantly affect our business, so if your plans change for any reason, please let us know as soon as possible. Failure to advise may incur a charge.

The nature of our business requires us to apply a strict cancellation policy.

Any cancellations, modifications or no-shows will incur a charge equal to the full accommodation fee of the booking. Any booking modifications may also result in additional fees.

As Auto Lodge Motel has a contract with you and holds your booking in good faith pending your arrival, if you fail to arrive for your booking you will be charged the full cost of the accommodation booked.

Departure earlier than the reserved date will not result in a refund.

All amendments to bookings must be made in writing by the person who made the original reservation. Changes may be emailed to info@autolodgemotel.co.nz. Auto Lodge Motel will acknowledge receipt of the email and the changes requested.

To make a reservation you must be 25 years of age or over. When making a reservation, Auto Lodge Motel requires the guest’s name, residential address, contact telephone numbers (landline and mobile) and email address.

To confirm the reservation, Auto Lodge Motel requires valid credit card details with sufficient funds. Auto Lodge Motel reserves the right to charge the credit card at the time the booking is made or to pre-authorise the credit card.

Customers who do not have a credit card will be required to pay the full value of the stay. These unconfirmed reservations will be held for an agreed period pending receipt of payment and will be confirmed once payment has been received. If payment is not received by the agreed time, the reservation will be cancelled without notice.

Check-in is from 14:00 to 21:00. Reception doors close after 9 pm and reopen after 8 am.

Guests must present photo identification (e.g. passport or NZ driver licence) and a credit card at check-in.

If the full accommodation fee, the refundable damage deposit by credit card and photo identification are not provided at check-in, the reservation will be cancelled and the full accommodation cost will be charged as a cancellation fee.

Check-out is from 08:00 to 10:00. Contactless check-out is available.

A damage deposit of NZ$300.00 by credit card is required on arrival. Your deposit will be refunded in full to your credit card at check-out, subject to an inspection of the room.

All prices are quoted in New Zealand dollars per night and include Goods and Services Tax (GST) of 15%.

Room rates vary throughout the year from low-season to peak-season prices and for major event weekends. Our secure online reservation system shows room rates and availability for any particular day.

Prices shown on our online reservation system are per room, for the number of people and the date(s) selected, unless otherwise specified (packages).

Auto Lodge Motel accepts all major credit cards: American Express, Mastercard and Visa.

All accommodation and any other charges not already paid must be paid in full on the day of departure, unless prior arrangements have been made with Auto Lodge Motel. Auto Lodge Motel reserves the right to charge overdue and recovery fees on all accounts not paid by the due date.

Special conditions apply to group bookings. Please contact the motel for more information.

Infants aged 1 year and under stay free of charge when accompanied by a paying adult. Guests under the age of 18 must be accompanied by a guest aged 18 or over.

It is the parent’s, guardian’s or team management’s responsibility to supervise children at all times while staying at Auto Lodge Motel. Please consider other guests and our neighbours by keeping noise to a minimum.

Cots and extra beds are not available at this property.

Parking is complimentary for registered motel guests. As Auto Lodge Motel is a multi-floor complex, parking spaces are not allocated by room number or room location and are available on a first-come, first-served basis.

Multiple guest cars, trucks and/or trailers up to 10 metres require prior arrangement.

Guests’ visitors are welcome. The registered guest is responsible for the behaviour of all persons and visitors while on the property. Please consider other guests by keeping noise levels to a minimum.

All visitors not booked into the motel are expected to leave the premises quietly before 8 pm. Auto Lodge Motel does not allow large, noisy gatherings or parties in its guest rooms. Excessive noise that disturbs other guests may result in you being asked to leave, without a refund.

Auto Lodge Motel is a smoke-free complex. Smoking is not permitted in any of the rooms. A smoking area is provided outside; please smoke away from open windows, doors and other guests.

If you smoke inside a room, Auto Lodge Motel reserves the right to charge the registered guest for cleaning costs and any resulting loss of income (for example, if following guests refuse to stay in that room).

We do not allow any pets or animals on the property.

Auto Lodge Motel provides free Wi‑Fi so guests can access email and search for information on the internet. A unique access code is provided to each room.

Under New Zealand copyright law, the owners of movies, TV shows and music can send fines of up to $15,000 to Auto Lodge Motel if their copyright is infringed. If you infringe copyright and Auto Lodge Motel is fined, those fines will be passed on to you.

Auto Lodge Motel reserves the right to refuse admittance, service or accommodation to any person who, while on the premises: (a) acts in an intoxicated, impaired or disorderly manner; (b) destroys or threatens to destroy property; (c) causes or threatens to cause a disturbance; (d) refuses or is unable to pay for accommodation or services; or (e) is determined by Auto Lodge Motel management to pose a threat to the safety or security of motel staff, registered guests or the general public.

Auto Lodge Motel provides accommodation as a temporary service and is not a residence. We may change services and prices, may limit the number of people who may occupy a particular room, and only registered guests may use the motel facilities.

Auto Lodge Motel may pursue payment, fees and damages from any person who negligently or intentionally does not settle their bill, causes damage to the motel, staff or property, or causes a loss of revenue because rooms cannot be let while damage is repaired. Auto Lodge Motel may also pursue payment from the company, agency and guest(s) who reserved or stayed at the motel as responsible parties for the damages.

Damage to motel property should be reported immediately. Any extra cleaning, repairs or replacements required to restore our rooms or property to their normal condition will be charged to the registered guest at replacement cost or market rates, plus any resulting loss of income if applicable.

If a room is left in an unsatisfactory state (including excessive rubbish, misuse of motel property or linen, soiling, or excessive mess or odour in the kitchen) that requires unwarranted extra cleaning time, Auto Lodge Motel reserves the right to charge for the cost of extra cleaning, repairs or replacements.

All deliberate or reckless acts that result in damage to motel property or require specialist cleaning or repair will be charged to the registered guest.

Lost property will be kept for 4 weeks from the date it is found by Auto Lodge Motel staff. Postage and parcel fees must be paid in full by the owner before any items are sent. Owners may claim and collect items with photo identification and/or a statement of ownership.

Auto Lodge Motel accepts no responsibility for lost and found property, including damage, postage and recovery.

If you experience any difficulties with your accommodation, please contact Reception during your stay. Every effort will be made to put things right and make your stay as comfortable and enjoyable as possible.